Refund policy
Return & Refund Policy
Due to the nature of our food products, all sales are final.
However, if your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
Please include:
- your order number
- photos of the issue
- a brief description
If approved, we will gladly offer:
- a replacement
- store credit
- or a refund at our discretion
We are not responsible for:
- incorrect shipping addresses entered by the customer
- delays caused by shipping carriers
- products mishandled after delivery
Please refrigerate products after opening.
Thank you for supporting Krystaal’s Peppers and our small family business.