Frequently Asked Questions

Got questions? We've got answers! If you don't see what you're looking for, feel free to reach out at krystaalspeppers@gmail.com.

About Our Products

What's in your pepper sauce?

Our Trinidad Pepper Sauce is made with fresh peppers, garlic, and fresh herbs — no preservatives, no fillers, no artificial anything. Just real, bold Caribbean flavor. We use a rotating selection of premium peppers including Pepper X, Scorpion Peppers, Carolina Reapers, Scotch Bonnets, Pimento Peppers, and more — so every batch carries its own unique character.

What's in your green seasoning marinade?

Our Green Seasoning is made with fresh parsley, garlic, onion, and a blend of fresh herbs and aromatics — the same way it's been made in Trinidad for generations. It's your all-in-one marinade, seasoning base, and flavor booster.

Are your products preservative-free?

Yes! All of our products are made in small batches with fresh ingredients and absolutely no preservatives, fillers, or artificial additives.

How spicy is the pepper sauce?

That's the beauty of Krystaal's Peppers — no two batches are exactly the same! We craft our sauce using a variety of premium peppers that range across the heat scale, from the fruity warmth of Scotch Bonnets and Pimento Peppers to the intense fire of Scorpion Peppers, Carolina Reapers, and Pepper X. Each batch is unique, and we indicate the heat level on every product so you know what you're getting. Whether you're a mild heat lover or a serious chili head, there's a Krystaal's sauce for you.

Will you always carry the same heat levels?

We're constantly experimenting and crafting new batches with different pepper varieties. In the future, we plan to offer clearly defined heat levels so you can shop by your preferred intensity. For now, each product listing indicates the heat level of that specific batch — so always check before you order!

Do you have allergen or ingredient information?

Absolutely — transparency is important to us. If you have specific allergies or dietary concerns, please reach out to us directly at krystaalspeppers@gmail.com before placing your order and we'll provide full ingredient details for the current batch.

How do I use the green seasoning marinade?

The green seasoning is incredibly versatile! Use it to marinate chicken, fish, meat, or vegetables — just coat your protein, let it sit for at least 30 minutes (overnight is even better), and cook as usual. You can also use it as a cooking base for stews, soups, and rice dishes. Once you try it, you'll put it on everything.

Do your products need to be refrigerated?

Yes — because our products are made fresh with no preservatives, they should be refrigerated upon arrival and after opening. For best quality, consume within the recommended timeframe on the label.

Orders & Shipping

How long does it take to process my order?

Orders are typically processed within 1–3 business days. Since everything is made fresh in small batches, we want to make sure your order is packed with care before it ships.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs vary by location and will be calculated at checkout.

How will my order be packaged?

Your fresh sauces are carefully packaged to maintain quality during transit. We take extra care to make sure your order arrives safely and in perfect condition.

What if my order arrives damaged?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours at krystaalspeppers@gmail.com with your order number, photos, and a description of the issue. We'll make it right with a replacement, store credit, or refund.